Fidelis Care® trusts Fortuna to help renew your health plan coverage
Renew on the New York State of Health - with a free Fortuna navigator that's here to help.
Renew now!
How it works
Fortuna assists Fidelis Care members with renewals in 3 easy steps:
Go to New York State of Health
And login to start.
Begin your renewal
If you have any questions - a Fortuna navigator is here to help.
Chat with Fortuna
Message, text, or call a Fortuna navigator to walk you through renewal.
You're never alone
Focus on your health and let us secure your health plan coverage. Fortuna assists Fidelis Care members with:
Frequently Asked Questions
How does Fortuna work with Fidelis Care?
Fidelis Care provides Fortuna as a free navigation service to members.
Fortuna helps Fidelis Care members renew their health coverage with New York State.
Can I keep Fidelis Care for my health insurance?
Of course! We make it simple to renew and stay with Fidelis Care.
Is Fortuna free?
Fortuna is always free to Fidelis Care members.
How does Fortuna work?
It’s simple: renew on your existing New York State account. Your dedicated Fortuna navigator helps you calculate income, track notices, and answer actions from the state.
Just reach out to us when you run into issues!
What if I have questions for Fortuna?
Our navigators are always available over email, chat, and SMS.
Over the phone, we’re available M-F from 8 AM to 8 PM at 888-575-9303.
How will I receive notifications?
It’s always your preference.
Pick from SMS, email, and virtual chat notifications so you never miss a Medicaid action.
Why renew with Fortuna?
Filling out government forms (paper or digital) can be confusing. We know the anxiety of missing important mail from the state. We built Fortuna to take the stress out of health plan coverage.
We provide your own dedicated navigator available by phone and chat to help you out!
Frequently Asked Questions
Get started on your renewal today!
We know health coverage can be hard. Fortuna can help you start your renewal without hassle.
Need help?
Fortuna is always available over email, chat, and SMS. Reach us by phone M-F from 8 AM to 8 PM at 1-888-575-9303.
For questions about your Fidelis Care health plan benefits or the renewal process, a Fidelis Care representative is always just a call away at 1-888-343-3547.
This is not the official website for the New York State of Health (NYSOH), the Human Resources Administration (HRA), or county offices. Fortuna Health is an optional and licensed service that helps people with Medicaid and other health programs through these official channels. For NYSOH, please visit nystateofhealth.ny.gov.