Fidelis Care® trusts Fortuna to help renew your health plan coverage
What you can do with Fortuna
Everything you need to manage your coverage, in one place.
Renew with confidence
Step-by-step guidance to keep your coverage active.
Navigate in your language
Access coverage guidance in Spanish and other languages.
Never miss a renewal
Timely phone and text reminders so you can renew on time.
Live support anytime
Access your own dedicated guide by phone, text, and chat.
How it works
Renew your coverage in just three simple steps.
Login to New York State of Health
Begin your renewal
Chat with Fortuna for any help
Frequently Asked Questions
How does Fortuna work with Fidelis Care?
Fidelis Care provides Fortuna as a free navigation service to members.
Fortuna helps Fidelis Care members renew their health coverage with New York State.
How does Fortuna work?
It’s simple: renew on your existing New York State account. Your dedicated Fortuna navigator helps you calculate income, track notices, and answer actions from the state.
Just reach out to us when you run into issues!
Can I keep Fidelis Care for my health insurance?
Of course! We make it simple to renew and stay with Fidelis Care.
Is Fortuna free?
Fortuna is always free to Fidelis Care members.
What if I have questions for Fortuna?
Our navigators are always available over email, chat, and SMS.
Over the phone, we’re available M-F from 8 AM to 8 PM at 888-575-9303.
How will I receive notifications?
It’s always your preference.
Pick from SMS, email, and virtual chat notifications so you never miss a Medicaid action.
Why renew with Fortuna?
Filling out government forms (paper or digital) can be confusing. We know the anxiety of missing important mail from the state. We built Fortuna to take the stress out of health plan coverage.
We provide your own dedicated navigator available by phone and chat to help you out!
What members say
Need help?
Fortuna is always available over email, chat, and SMS. Reach us by phone M-F from 8 AM to 8 PM at 1-888-575-9303.
For questions about your Fidelis Care health plan benefits or the renewal process, a Fidelis Care representative is always just a call away at 1-888-343-3547.
This is not the official website for the New York State of Health (NYSOH), the Human Resources Administration (HRA), or county offices. Fortuna Health is an optional and licensed service that helps people with Medicaid and other health programs through these official channels. For NYSOH, please visit nystateofhealth.ny.gov.